Service Care Packages
Features of the HRMTEC Care Packages:
| Service | ECONOMY | BUSINESS | PREMIUM |
|---|---|---|---|
| Discount on the list price of high-tech premium printing films | 10% | 20% | 30% |
| Discount on the cost of the first repair (outside warranty) per subscription period (contract year) | 30% (Labor) / 0% (Material) | 100% (Labor) / 0% (Material) | 100% (Labor) / 100% (Material) |
| Reduced flat rate for delivery, on-site installation, and training of your staff (optional); List price 600.- EUR (within Germany/Switzerland). Other countries 200.- EUR extra. | 499.- EUR | 399.- EUR | 299.- EUR |
| Callback service | no | yes | yes |
| Free update and upgrade service, max. once per year | no | Standard | all available updates |
| Replacement device during the repair of your embossing machine | no | 149.- EUR | free |
| Premium email address for prioritized support requests with guaranteed fast processing | no | no | yes |
| Telephone hotline (Mon-Fri 0900-1700) | no | no | yes |
| Response times according to HRMTEC Service Level Standards (SLS) | no | no | yes |
| Chat tool for inquiries, help, and support | no | no | yes |
| Access to Knowledge Database (Tips & Tricks) | no | no | yes |
| Exclusive ribbon layout template package and cliché template package | no | no | yes |
| HRMTEC certification as a professional ribbon printing company possible, max. once per year at the HRMTEC training center. Certificate in the form of an exclusive stainless steel label (1x large, 1x small) for your entrance area to identify as a professional ribbon printing company (certified by HRMTEC) | no | no | yes |
| Included remote maintenance sessions (max. 1 h) | 1 / year | 2 / year | 5 / year |