General Terms and Conditions

1. Formation of Contract

With your order you make a binding offer to us to conclude a contract with you. By sending an order confirmation via e-mail to you or the delivery of ordered goods, we can accept this offer. First, you will receive a confirmation of receipt of your order by e-mail to the specified e-mail address (order confirmation). However, a purchase contract is concluded only with the dispatch of our order confirmation via e-mail to you or with the delivery of goods ordered.

When ordering from our online shop the ordering process includes a total of 4 steps. In the first step, select the desired goods. In the second step, enter your customer data, including billing address and, if different delivery address. In the third step, you choose how you want to pay. Finally, you have the option to check again all the information (e.g. name, address, payment method, items ordered) and to correct if necessary, before submitting your order to us by clicking 'Paid Order'.

2. Storage of Contract

We store the contract text of your order. You can print the contract text by clicking "print" in the last step of the order prior dispatching your order. We will also send an order confirmation and an order confirmation with all order data and our Terms and Conditions to the email address provided by you.

3. Reservation of Property

The delivered goods remain our property until full payment has been received.

4. Prices, shipping costs, return costs upon withdrawal

The prices on the product pages are net prices. With the selection of the delivery country, the VAT of the particular customer's country will be added (for EU countries the VAT is 0%, since we deliver out of Germany). The minimum order is 150.00 Euro.

The minimum order value for the redeeming of a voucher in connection with services (for example enabling the software "Schleifenprofi") is 250.00 Euro.

 

5. Delivery terms

Delivery times are the delivery periods stated in the offer (number of working days), the delivery period starts at acceptance of contract by the company.

The delivery times abroad (outside of Germany) are normally from 5-10 days, depending on the country of delivery.

6. Payment Conditions

Payment is made either in advance through Paypal, credit card (via service provider Paypal, no PayPal account is needed), bank transfer (for Germany only, via service provider Paypal, no PayPal account is needed) or via invoice (for all EU and EFTA countries). We reserve the right to exclude individual payment.

6.1 Paypal
You pay the invoice amount via the online provider Paypal. Basically, you need to be registered there or to register, legitimize with your login and confirm the payment instruction to us (except possibly guest access). You'll get more information during the ordering process. 

6.2 Credit Card / Bank Transfer (Bank transfer for Germany only)
You pay the invoice amount via the online provider Paypal. You don't need to be registered there. You'll get more information during the ordering process. 

6.3 Payment by invoice
Payment by invoice is available for customers in Europe (EU or EFTA countries). For non-timely payments, HRMTEC can lock this payment individually.

 

7. Warranty

The warranty is based on the legal regulations. As far as used goods are subject to the transaction and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period is one year for the purchase of used items.

7.1 Warranty with shipping

If a product needs to be returned to the repair center for repair, materials and work are covered by the warranty, provided that the product is defective. If the damage is the result of customer mishandling or misuse, HRMTEC may charge for materials and labor. The shipping costs are in any case to be borne by the customer.

7.2 Warranty with onsite service

If a product defect cannot be remedied by remote support (support(at)hrmtec.com, shipping, telephone), and the customer requires an onsite service, HRMTEC will provide it free of charge (Time & Material). If, however, no defect in the products supplied by HRMTEC is detected, but errors caused by the customer (application errors, incorrect manipulations, damage to equipment, etc.) are detected, there is no warranty case, and HRMTEC is entitled to charge the onsite service (Time & Material) to the customer. The travel costs will be charged according to the applicable rates in each case.

 

8. Support Services

The support services Basic Support, Silversupport and Hot Spares are separate annual contracts. The product "123 Schleifenprofi" includes the basic support in the first year. From the second year of operation HRMTEC requests the customer to renew the support contract. The support secures your investment and should be continued uninterrupted. Upon suspension of support and eventual resumption, HRMTEC will charge a one time "reinstatement fee" (last paid support fee * 150% (prorated over the unsupported period)) plus additional support (1 year support fee). Without a support contract there is no right to access the Knowledge database, the hotline, the repair services etc.

8.1 HRMTEC Care Packages

The HRMTEC Care Packages are offered exclusively in connection with the purchase of a 123 Schleifenprofi VX automatic embossing machine. The HRMTEC Care package can be purchased in the webshop when purchasing a 123 Schleifenprofi VX embossing machine. If no HRMTEC Care package has been purchased when purchasing a 123 Schleifenprofi VX embossing machine, this can be done by e-mail to order (at) hrmtec.com until 60 days after purchase of the embossing machine. From this point on, the subsequent purchase of an HRMTEC Care Package is no longer possible.

The duration of the contract, with monthly or annual invoicing, is one year from the date of purchase and is extended by one more year, unless the customer terminates the contract in writing (e-mail to order (at) hrmtec.com) no later than three months before expiry of the contract period. The date of receipt of the cancellation at HRMTEC applies. An existing HRMTEC Care package can during the term at any time be upgraded to a higher level, however, be downgraded only at the end of the term to a lower level. For a downgrade, the same deadline applies as for a termination.

8.1.1 Matching Service Levels

An HRMTEC Care packahe is valid for one 123 Schleifenprofi VX embossing machine, and is bound to the seriel number of this device. When purchasing additional 123 Schleifenprofi VX embossing machines, the same care package must be purchased. The support level must be the same for all VX embossing machines of a customer at all times.

8.2 Process Support Services

The warranty-related service (WRP) process is as follows, depending on the purchased HRMTEC Care Package:

8.2.1 Without Care Package

  1. Open a service ticket in the webshop
  2. Service Ticket must be enclosed with the original packing box along with the proof of purchase of the device
  3. if there is no original packing box, one must be purchased in the webshop
  4. Shipping of the repair-needy device to the HRMTEC Repair Center
  5. Initial inspection by qualified HRMTEC employees of the Repair Center for only 250.- EUR including a cost estimate for the warranty excluded repairs. If there is a warranty claim, the amount will be refunded. The initial inspection begins after receipt of payment.
  6. In the case of a guarantee as well as in the non-guarantee case, the signed repair order must be sent to the email address repair (at) hrmtec.com
  7. Return of the repaired device by the HRMTEC Repair Center

 

8.2.2 With Care Package ECONOMY

  1. Open a service ticket in the webshop
  2. Service Ticket must be enclosed with the original packing box along with the proof of purchase of the device
  3. if there is no original packing box, one must be purchased in the webshop
  4. Shipping of the repair-needy device to the HRMTEC Repair Center
  5. Initial inspection by qualified HRMTEC employees of the Repair Center for only 99.- EUR including a cost estimate for the warranty excluded repairs. If there is a warranty claim, the amount will be refunded. The initial inspection begins after receipt of payment.
  6. Initial repair (out of warranty): 30% discount on the service, the material will be charged
  7. In the case of a guarantee as well as in the non-guarantee case, the signed repair order must be sent to the email address repair (at) hrmtec.com
  8. Return of the repaired device by the HRMTEC Repair Center

 

8.2.3 With Care Package BUSINESS

  1. Open a service ticket in the webshop
  2. On request: shipping of a replacement device according to service level standards (SLS), shipping costs are covered by HRMTEC CARE protection. Replacement device can be used for the duration of the repair for a fee (flat rate 149.- EUR). Shipping after receipt of payment.
  3. If no replacement device is required: shipping with the original packing box (service ticket must be enclosed with the original packing box together with the proof of purchase of the device)
  4. if there is no original packing box, one must be purchased in the webshop
  5. Shipping of the repair-needy device to the HRMTEC Repair Center
  6. Initial evaluation by qualified HRMTEC employees of the Repair Center is free of charge including a cost estimate for the warranty excluded repairs
  7. Initial repair (out of warranty): Service is free of charge, the material will be charged
  8. In the case of a guarantee as well as in the non-guarantee case, the signed repair order must be sent to the email address repair (at) hrmtec.com
  9. Return of the repaired device by the HRMTEC Repair Center

 

8.2.4 With Care Package PREMIUM

  1. HRMTEC CARE - Full Service
  2. Open a service ticket in the webshop
  3. Shipping of a replacement device within 24 hours according to service level standards (SLS), shipping costs are covered by HRMTEC CARE protection. Replacement device can be used free of charge for the duration of the repair.
  4. Shipping of the repair-needy device to the HRMTEC Repair Center
  5. Initial evaluation by qualified HRMTEC employees of the Repair Center is free of charge
  6. Initial repair (out of warranty): work and material are free of charge
  7. Return of the repaired device by the HRMTEC Repair Center

 

8.3 Remote Maintenance

8.3.1 Trigger a ticket

All remote maintenance requests must be directed to support(at)hrmtec.com (separate email address for Premium Care customers) and will be scheduled by HRMTEC.

 

8.3.2 Conditions

A remote maintenance session is scheduled for a maximum of 1 hour. Remote maintenance sessions are available for HRMTEC customers at the following conditions:

  1. Basic Support: 0 sessions included. Remote maintenance is chargeable and will be charged according to the time and effort involved.
  2. Economy Care: 1 session / year included. Further remote maintenance is chargeable and will be charged according to the effort.
  3. Business Care: 2 session / year included. Further remote maintenance is chargeable and will be charged according to the effort.
  4. Premium Care: 5 session / year included. Further remote maintenance is chargeable and will be charged according to the effort.

 

8.3.3 Starter Kit

A starter kit (199 EUR) can be purchased in the webshop. This starter kit includes setting up the printer driver, the ribbon printing software including standard layout templates and the optimization of the printing parameters (usually for metallic colors) via remote maintenance. The maximum duration of this remote maintenance is 1 hour.

 

9. Benefits and risk
The benefits and risk are transferred to the customer at the time of shipment of the goods.

 

10. Data Protection

At initiation, completion, execution and termination of a sales contract data we collected, stored and processed are in accordance with legal regulations.

When you visit our website offers, we are logging the currently used IP address of your computer, date and time, the type of browser and operating system of your computer, and the pages you are visiting. Conclusions related to personal data are neither possible nor intended.

The personal data that you provide e.g. with an order or by email (e.g. your name and contact information) will be processed only for correspondence with you and only for the purpose for which you have provided the data. We share your information only with the authorized shipping company, to the extent necessary to deliver the goods. For the settlement of payments, we pass your payment data to the financial institution, which is responsible for payment.

Moreover, we assure you that we will not pass your personal information to third parties, unless we are legally obligated or you have expressly given your consent. If we use third party services for realizing and handling of processing procedures, the German Federal Data Protection Act is complied with.

Duration of Storage
Personal data which have been communicated to us via our website are only stored until the purpose is fulfilled, for which it was entrusted to us. As far as trade and tax retention periods are to follow, the duration of the storage of certain data may be up to 10 years.

Your Rights
If you no longer agree with the storage of your personal data or this data have become incorrect, we will arrange on your instructions the deletion, correction or blocking of your data in accordance with the legal provisions. You can request free information about all personal data we have stored about you. For questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data please contact:

HRMTEC GmbH, Baarerstrasse 75, CH-6300 Zug, Email: info(at)hrmtec.com

 

Links to other websites
If we refer, or link, in our webshop to the websites of third parties, we cannot accept any responsibility or liability for the accuracy or completeness of the contents and the data security of these sites. Since we have no influence on compliance with data protection regulations by third parties, you should consider separately the privacy statements of each website.

11. Jurisdiction and Governing Law

Swiss law only is applicable. Any disputes arising from the contractual or other business connection between HRMTEC and the customer shall exclusively be submitted to the Swiss Courts which have jurisdiction at the seat of HRMTEC GmbH.

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