Service Care Packages
Features of the HRMTEC Care Packages:
| Benefit | ECONOMY | BUSINESS | PREMIUM |
|---|---|---|---|
| Discount on the list price of high-tech premium printing foils | 10% | 20% | 30% |
| Discount on the costs of the first repair (out of warranty) per subscription period (contract year) | 30% (Work) / 0% (Material) | 100% (Work) / 0% (Material) | 100% (Work) / 100% (Material) |
| Reduced flat rate for delivery, installation on site and training of your employees (optional); list price 600.- EUR (within Germany/Switzerland). Other countries 200.- EUR extra. | 499.- EUR | 399.- EUR | 299.- EUR |
| Callback Service | no | yes | yes |
| free update and upgrade service, max. once a year | no | Standard | all available new features |
| Replacement device for repair of your automatic embossing machine | no | 149.- EUR | free of charge |
| Premium email address for prioritized support requests with guaranteed fast processing | no | no | yes |
| Telephone hotline (Mon-Fri 0900-1700) | no | no | yes |
| Response time according to HRMTEC Service Level Standards (SLS) | no | no | yes |
| Chat Tool for Inquiries, Help & Support | no | no | yes |
| Access to Knowledge Database (Tips & Tricks) | no | no | yes |
| exclusive ribbon layout template package and cliché layout package | no | no | yes |
| HRMTEC certification as professional ribbon printing operation possible, max. once a year in the HRMTEC training center. Certificate in form of an exclusive stainless steel label (1x large, 1x small) for your entrance area for signage as a professional ribbon printing company (certified by HRMTEC) | no | no | yes |
| Free remote maintenance sessions included (max. 1h) | 1 / year | 2 / year | 5 / year |